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Privacy Policy

Last updated: 13 September 2026

At Kenlee, we are committed to protecting your privacy and handling your personal information responsibly and securely.

Kenlee is a trading name of Kenlee Total Car Care Ltd, which is the data controller responsible for the personal information described in this policy.

This Privacy Policy explains what information we collect, why we use it, who we may share it with, how long we retain it and your rights under UK data protection law.

Information We Collect

When you contact us, visit our premises, use our website or purchase or enquire about our products and services, we may collect:

  • Your name

  • Telephone number

  • Email address

  • Postal address where required

  • Vehicle registration and vehicle details

  • Details of your enquiries, quotations and bookings

  • Details of products, parts and services ordered or purchased

  • Special-order and collection information

  • Customer and vehicle history

  • Messages and other communications between you and Kenlee

  • SMS sending and delivery information

  • Payment and transaction information

  • Information required for invoices, guarantees and accounting records

  • Technical website information, including cookie and usage information

  • Any other information you choose to provide

  • We normally collect this information directly from you. Information may also be entered into our systems by an authorised member of staff while assisting you.

  • Details relating to your enquiry or booking

  • Any other information you choose to provide

How We Use Your Information

We may use your information to:

  • Respond to enquiries

  • Prepare quotations

  • Arrange and manage appointments and bookings

  • Supply products and services

  • Order parts or products requested by you

  • Manage deposits and payments

  • Contact you regarding your vehicle, booking or order

  • Send booking reminders

  • Notify you when an order is ready for collection

  • Maintain an accurate history of previous enquiries, bookings, vehicles and purchases

  • Manage guarantees, returns, complaints and disputes

  • Prevent mistakes, misuse or fraud

  • Meet our legal, tax, accounting and regulatory obligations

  • Maintain and improve our customer service

  • Protect the security and operation of our business and systems

We will not sell or trade your personal information.

Our Lawful Bases

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we rely on:

Contract

We use information where necessary to provide a quotation, make a booking, process an order or supply products and services requested by you.

Legal obligation

We retain and use certain information where required for tax, accounting, regulatory or other legal purposes.

Legitimate interests

We may use information where it is reasonably necessary for operating and protecting our business. This includes maintaining customer and vehicle history, administering bookings and orders, improving customer service, preventing errors and dealing with disputes.

We consider whether our interests could unfairly affect your rights before relying on legitimate interests.

Consent

We rely on consent where the law specifically requires it, including certain marketing communications and non-essential website cookies. You may withdraw your consent at any time.

Service Messages and Marketing

Booking reminders, order updates and collection notifications are service communications connected with an enquiry, booking or order. They are not normally marketing messages.

We will only send promotional emails or text messages where permitted by law. Where required, we will obtain your consent or offer an appropriate opportunity to opt out.

You can ask us to stop sending marketing communications at any time. Stopping marketing messages will not prevent us from contacting you where necessary about an active booking, order, payment or service.

Customer and Vehicle History

We may retain a history of previous bookings, orders, purchases and vehicles to:

  • Help identify returning customers

  • Avoid repeatedly requesting the same information

  • Provide accurate customer service

  • Answer questions concerning previous work or purchases

  • Manage guarantees, returns and disputes

Access to this information is restricted to authorised users of our business systems.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Operate essential website functions

  • Remember preferences

  • Understand how visitors use the website

  • Display services supplied by third parties, such as maps or social-media content

  • Help maintain website performance and security

Some cookies are essential for the website to work. Where required, we will request permission before using non-essential analytics, advertising or third-party cookies.

You can control or delete cookies using your browser settings. Disabling certain cookies may affect how parts of the website operate.

Sharing Your Information

We only share personal information where necessary to operate our business, provide our services or comply with the law.

Information may be shared with:

  • Parts and product suppliers

  • Payment and banking providers

  • Accountants, insurers and professional advisers

  • Website, database and portal hosting providers

  • Authentication, security and technical-support providers

  • SMS and communications providers

  • Government, regulatory, law-enforcement or court authorities where legally required

  • Another business where necessary as part of a lawful sale, transfer or restructuring of Kenlee

Our technology providers may include Wix, Vercel, Supabase and Twilio. These organisations process information on our behalf to provide website hosting, portal hosting, database, authentication and SMS services.

Service providers are only permitted to use information as required to provide their services or comply with the law.

International Data Transfers

Some of our technology and communications providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure an appropriate legal safeguard is in place. This may include a UK adequacy decision, an approved data-protection agreement or contractual protections recognised under UK data protection law.

Protecting Your Information

We use appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access or disclosure

  • Accidental loss

  • Misuse

  • Unlawful alteration

  • Destruction or damage

These measures include access controls, user permissions, authentication, encrypted communications, database security and restricting access according to staff responsibilities.

No internet-based system can be guaranteed to be completely secure. We regularly review the safeguards used to protect the information under our control.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period will depend upon:

  • Whether there is an active enquiry, booking or order

  • The nature of the product or service supplied

  • Guarantee, return or dispute periods

  • Customer-service and business-record requirements

  • Tax, accounting and other legal obligations

  • Whether information is needed to establish, exercise or defend a legal claim

Information that is no longer required will be securely deleted or anonymised, unless the law requires us to retain it.

Removing information from a staff member’s normal view does not necessarily mean it has been permanently deleted. Restricted records may remain securely retained where there is an appropriate business or legal reason.

Your Rights

Depending on the circumstances, you may have the right to:

  • Be informed about how your information is used

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of information where applicable

  • Request restriction of processing

  • Object to certain uses of your information

  • Receive certain information in a portable format

  • Withdraw consent where processing relies upon consent

  • Object to direct marketing at any time

These rights are not all absolute. We may need to retain or continue using certain information where required by law or where another lawful reason applies.

We may ask for information to confirm your identity before dealing with a request. We will normally respond within one month, subject to any lawful extension.

Automated Decision-Making

We do not currently use customer information to make decisions with legal or similarly significant effects solely through automated processing.

Personal Data Breaches

If a personal-data breach occurs, we will investigate it, take appropriate action to limit its effects and make any notifications required under UK data protection law.

Complaints

Please contact us first if you have any concerns about how we handle your personal information. We will make reasonable efforts to investigate and resolve your concern.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

Contact Us

If you have questions about this Privacy Policy, wish to exercise your information rights or have a concern about how your information has been handled, please contact:

Kenlee
Trading name of Kenlee Total Car Care Ltd
106 North Street
Romford
Essex
RM1 1DA

Telephone: 01708 724804
Email: sales@kenlee.info

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in legislation, our services, our technology providers or our business practices.

The latest version will be published on this page with its updated date.

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